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2. Are you a tenant of the property for which you are submitting a complaint?*

   1. Yes
   2. No
4. Contact with Property Manager/Owner

   The City of Shaker Heights encourages tenants to first attempt to resolve property maintenance concerns directly with their landlord or property manager. Under Ohio law, it is the responsibility of the owner or property manager to maintain the premises in accordance with health and safety codes. Please review the terms of your lease before submitting a complaint to the City. Additional resources are available on our Renter Connection page.

   1. I understand
6. Have you contacted your landlord or property manager about this specific maintenance issue?*

   1. Yes
   2. No
8. On what date did you contact your landlord or property manager?*
   On what date did you contact your landlord or property manager?
10. How did you make the request? *

    1. In person
    2. By phone
    3. Email
    4. Property manager's online portal

    Select all that apply.

12. What was their response and the time frame they gave to address the issue?*
14. Please contact your property manager

    Before submitting a complaint to the City, please first contact your landlord or property manager regarding your maintenance or repair concern and allow a reasonable time for them to respond. If the issue is not addressed in a timely manner, you may return to this form and submit a request to the City for inspection.

    1. I understand
16. Contact Information

    Please note, the Department of Building & Housing will take and investigate anonymous complaints. However, we do prefer that you provide us with your contact information in the event we have questions about your complaint.

    1. I understand
18. First Name
19. Last Name
21. Email Address
22. Phone Number
24. Property Complaint*

    Please tell us about the nature of your complaint, including the property's address and the problem(s) you've observed.

26. Property Address*
28. Attach Photo (Optional)
30. Attach Photo (Optional)
Leave This Blank:


32. 1. Receive an email copy of this form.
33. Email address

    This field is not part of the form submission.

34. Submit

* indicates a required field